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  Frequently Asked Questions for Easy Pay Enterprise

Core Module

1. How do I enter new employee records?
2. How do I process resigned employees?
3. How do I process an employee who has resigned earlier & now has been re-employed again?
4. How do I enter a promotion/career movement for my staff?
5. How do I enter an increment for my staff?
6. How do I process employee who has converted from Foreign Worker to PR?

Email to support@whyze.com.sg for step to step video guidance.

Pay Module

1. How do I run the Re-Process Normal Pay for an employee?
2. How do I process a new employee’s pay record after I have done payroll initialization?
3. How to query 1 employee for report printing or generating payslip?
4. How to delete a PAY RECORD?
5. How do I set up a recurring allowance or deduction to my staff?
6. I need to pay my staff by cheque this month, how do I change the giro payment to cheque payment?
7. How to change SDF & FWL amount for the pay month?

Email to support@whyze.com.sg for step to step video guidance.


Leave Module

1. How do I do adjustment to the leave entitlement?
2. How to Assign Credit Leave (By Individual)?
3. How to Assign Credit Leave (Mass Assign)?
4. How do I apply leave for all staff?


Email to support@whyze.com.sg for step to step video guidance.


Income Tax Module
1. What are the recommended checking reports I should print for Income Tax declaration?
2. How do I exclude selected pay items from the tax deduction?
3. I try to print my IR8A report, encountered error "No Record to be reported”.

Email to support@whyze.com.sg for step to step video guidance.

Control Module

1. System prompt me “System has reach the maximum number of user”, what should I do?

Email to support@whyze.com.sg for step to step video guidance.

EPE Update

1. I am using manual update of 'eup' file, the file I download show as .zip format instead of .eup format?

Email to support@whyze.com.sg for step to step video guidance.


FAQ Core Module 1:

Question: How do I enter new employee records?

Answer: Please follow the steps below.

1. Go to the Core Module and click on the Personal icon.
2. Click on the New button and enter all the required fields marked with a maroon coloured text.
3. Once the data entries are finished, click on the Save button.
4. Click on the Residence Status tab to ensure the residence status is updated correctly.
5. Skip the option Employment Status.
6. Fill in other particulars relating to this staff's record like their address, email, contacts, education, emergency contacts and notes.
7. Go back to the Employment Status tab and click on the New Employment button to enter the employment details.
8. Click on the save button once the above process is completed.
9. Click on the Miscellaneous tab to select the Work Calendar and enter other relevant details.
10. To assign the staff's bank information, click on the Bank Allocation tab.
11. Enter the Bank ID, payment type (either by percentage or fix amount), staff's bank account number and the payment percentage or amount accordingly.

NOTE: If the employee is to be excluded from salary crediting by bank, leave these options as blank.

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FAQ Core Module 2:

Question: How do I process resigned employees?

Answer: Please follow the steps below.

1. Click on the Employment Details icon at the Core Module.
2. Key in the staff's cessation code and date. Use the save button to save the record.
3. If the change of status is updated after payroll initialisation, please go to Payroll Module-> Pay Record-> Click at the employee pay record and click at Re-Process. This is to ensure the payroll information is updated accordingly.

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FAQ Core Module 3:

Question: How do I process employees who has resigned earlier & now has been re-employed again?

Answer: Please follow the steps below.

1. Click on the Personal icon at the Core Module.
2. Choose the employee ID and click on the Employment Status tab.
3. Click on the New button and enter all the necessary new employment details such as new employment ID, new hire date, salary, etc.
4. Enter the Previous Service Year (if the previous service year is to be counted when calculating leave entitlement, bonus, etc.)

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FAQ Core Module 4:

Question: How do I enter a promotion/career movement for my staff?

Answer: Please follow the steps below.

1. Click on the Employment Details icon at the Core Module.
2. Choose the employee ID and click on the Career button.
3. Click on the New button and enter the effective date of the promotion/career movement.
4. Enter career code and changes all the necessary field follow by the Save button.
5. Click on Yes when prompt whether to mark the record as current.

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FAQ Core Module 5:

Question: How do I enter an increment for my staff?

Answer: Please follow the steps below.

1. Click on the Employment Details icon at the Core Module.
2. Choose the employee ID and click on the Basic Rate button.
3. Click on the New button and enter the necessary filed.
4. Progression date = the date when the increment should be effected.
5. Effective date = this will be the date when the employee will start to receive the new pay.
6. Next Increment date = Enter a date if the employee have a fixed increment date. I. E. increment for the staff every April.
7. Progression Code = Increment (there are 2 options increment or decrement).
8. Career code = Select the applicable career code from list.
9. Exchange rate = use if it’s applicable such as the employee is paid in a different currency else leave it blank.
10. After entering all the information the next steps is to enter the adjustment amounts. Please note the following:

a) Previous rate = it reflects the current basic wage of the staff.

b) % of Total wage = Use this option if the increment is by percentage of the employee’s wage. After entering the percentage click on the $ and system will computer the corresponding amount of the percentage entered.

c) Adjustment Amount = Use this option if the increment is by fixed amount. After entering the fixed amount, click on the % and system will computer the corresponding percentage for the fixed amount entered.

d) New rate = after entering the percentage or fixed adjustment amounts, the system will compute the new rate for the staff.

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FAQ Core Module 6:

Question: How do I process employee who has converted from Foreign Worker to PR?

Answer: Please follow the steps below.

1. Go to Core | Personnel Details, Select the affected employee, update Identity Type & Identity number.
2. Click at Residence Status tab, click New to enter the PR1 status, effective date and career code.
3. Go to Payroll Module | Pay Details | select the affected employee | click at CPF, Click New, enter the PR effective date, career code, select latest CPF policy, select CPF scheme as Private.
4. For MAW projection method, select “Ordinary Projection” and click save.
5. Go to Employment Pass/Foreign Worker, select the current record and update on the cancellation date.
6. Go to Policy tab to insert the donation fund accordingly.
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FAQ Pay Module 1:

Question: How do I run the Re-Process Normal Pay for an employee?

Answer: Please follow the steps below.

1. Click on the Pay Record icon at the Pay Module.
2. Click on the current pay record of the employee's concern.
3. Click on the Re-Process icon and then answer Yes to confirm the Re-Process Normal Pay.
4. The system will prompt you the number of record(s) that has been Re-Processed. Close the wizard window.
5. Click on the modify icon to check the pay record.

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FAQ Pay Module 2:

Question: How do I process a new employee’s payroll after I have done payroll initialisation?

Answer: Please follow the steps below.

1. Click on the Pay Record icon at the Payroll Module.
2. Click on the New button and select the Pay Group.
3. Choose Normal Pay from the Record Type and click Next. (Make sure the pay period is correct).
4. Click on SAVE button.
5. Double-click on the new employee name and click on the Confirm button to begin payroll processing.

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FAQ Pay Module 3:

Question: How to query 1 employee for report printing or generating payslip?

Answer: Please follow the steps below.

1. Go to QUERY SETUP (the button besides Calendar set up). This function is available at all modules.
2. Inside the QUERY SETUP screen, click on NEW and key in a QUERY NAME (e.g. 1 Employee).
3. At General Tab, tick on Name and select employee name under “From” & “To”.
4. Click on SAVE button.
5. Click Apply.
6. Proceed to generate payslip or reports.

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FAQ Pay Module 4:

Question: How to DELETE a PAY RECORD?

Answer: Please follow the steps below.

1. Click on the Pay Record icon at the Payroll Module.
2. Click on the current pay record of the employee's concern.
3. Click on the Delete icon and then answer Yes.

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FAQ Pay Module 5:

Question: How do I set up a recurring allowance or deduction for my staff?

Answer: Please follow the steps below.


1. Go to Payroll module => Modules => Recurring Setup => Select the employee = > Click New.
2. Select the pay element that wish to set as recurring.
3. - Pay Record ID : Normal.
4. - Choose Recur Amount.
5. Click on Proceed.

Please note: If the current period payroll has already processed, this employee’s record need to be reprocessed under Pay record in order to reflect recurring amount.

In next months, this pay element will be automatically inserted once new pay period is initialized.

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FAQ Pay Module 6:

Question: I need to pay my staff by cheque this month, how do I change the giro payment to cheque payment?

Answer: Please follow the steps below.


1. Go to Payroll module => Pay Record = > double click on the particular employee’s record.
2. Click Bank Allocation Tab = > click Delete Button to delete bank information (it will be only deleted for current month).
3. Click New > Payment Method: Select Cheque > Enter cheque number > Save > Click Recalculate > Yes. (system will auto calculate the total amount)
4. For Cash payment, at Payment Method: Select Cash. The rest of the steps are the same.

Please note: the procedure above is only applicable for the current month's payroll. If you wish to remove the bank information permanently please delete bank information from EPE Core module => employment details => bank allocation = > delete the record.

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FAQ Pay Module 7:

Question: How to change SDF & FWL amount for the pay month?

Answer: Please follow the steps below.

1. Go to Payroll > Process Pay > Double Click on the particular employee’s record.
2. At Period Summary Tab – Contribution/Tax panel > SDF Contribution and FWL in maroon color : Key in the amount > Save

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Income Tax Module 1:

Question: What are the recommended checking reports I should print for Income Tax declaration?

Answer: The reports are under the Standard Reports & Analysis Reports. Example of common checking report is the Summary Report (Detail) which is under Step 5 : Report -> Analysis Report-> Summary Report (Detail)

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Income Tax Module 2:

Question: How do I ensure non taxable pay elements are excluded from Income Tax form ?

Answer: In the EPE Pay module, go to Setup -> Pay Element Property -> Property Group -> Select Non-Taxable Code property group. Select the non taxable pay elements to the right and click Save

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Income Tax Module 3:

Question: I try to print my IR8A report, encountered error "No Record to be reported” ?

Answer:For employers in Auto-Inclusion scheme with IRAS, please do the following:

1. Setup => Employer Setup => "Auto-Inclusion" field is checked

2. Reports => Standard Report => "Print Auto-Inclusion Forms Only" is checked
Answer: For employers not in Auto-Inclusion scheme, please do the following:

3. Setup => Employer Setup => untick "Auto-Inclusion" field

4. Reports => Standard Report => tick on blank paper.

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Control Module 1:

Question:System prompt me “System has reach the maximum number of user”, what should I do?

Answer: This error occurred whenever a user forgot to log out properly in Easy Pay Enterprise. Please follow the steps below.

1. Go to EPE Control.

2. Click on the Login Audit and log in using the username and password.

3. Scroll the records to check for 'blank' logout time at the "LOGOUT TIME' column

4. Highlight on that record and click on the log out button at the top left of Login Audit page. This will log out the user’s account.

5. It you have more the one record with 'blank' logout time, repeat step 4.

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EPE Update Module 1:

Question: I am using manual update of 'eup' file, the file I download show as .zip format instead of .eup format?

Answer: If the file is in .zip format after downloading the patch

1. Right click on the downloaded zip file and rename EPE***.zip to EPE***.eup. When it prompts "If you change a file name extension, the file might become unusable. Are you sure you want to change it?" then click "Yes"

Kindly seek assistance from your IT personnel if you're unable to see the file extension (i.e. .zip or .eup).

2. Right-click the ***.eup icon => Choose Properties => Under the General tab, click on the Change button.



3. Click on the Browse button.



4. Go to where EPE has been installed then select EPEUpdate.exe and click the Open button.
Example for EPE version 10.x.x:
Path directory is: C:\Program Files\Easy Pay Enterprise\Program
Go to My Computer, select Drive C then go to Program Files, select Easy Pay Enterprise, then Program and click EPEUpdate.exe. Click the Open button to continue.



5. Click on the OK button.



6. Click on the Apply button then OK.



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Leave Module 1:

Question: How do I do adjustment to the leave entitlement?

Answer: Please follow the steps below.

1. Go to EPE Leave module => modules => adjustment leave => select the employee id, click on New and enter the following.

2. Leave type ID = the leave type that you wish to adjust

3. Effective date = when will the adjustment takes place.

4. Adjustment Days = the number of entitlements that you need to adjust.

5. Reasons = Please select the reason available.

6. Click Save

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Leave Module 2:

Question: How to Credit Leave to individual employee?

Answer: Please follow the steps below.

1. Go to EPE Leave module => modules => Credit Leave => select the employee id, click on New and enter the following.

2. Leave type ID = Select leave type, eg, Public Holiday in Lieu (Please refer to question below if you have not created the leave type ).

3. Effective date = When is the Credit leave be available for employees.

4. Credit Days = How many days to be credited to employee entitlement.

5. Leave Reason ID = Choose from the selection and please do not leave this blank.

6. Expire Date = When will the credit be expired. Once the leave reach expiry it will no longer available for employee.

7. Remarks = optional.

8. Click on save.

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Leave Module 3:

Question: How to Mass Credit Leave ?

Answer: Please follow the steps below.

1. Go to EPE Leave module => modules => Credit Leave => click on Mass Assign.

2. Leave type ID = Select the leave type to be credited eg, Public Holiday in Lieu (Please refer to question below if you have not created the leave type ).

3. Effective date = When is the Credit leave be available for employees.

4. Credit Days = How many days to be credited to employee entitlement.

5. Leave Reason ID = Choose from the selection and please do not leave this blank.

6. Expire Date = When will the credit be expired. Once the leave reach expiry it will no longer available for employee.

7. Remarks = optional.

8. Select the staff who is eligible for the credit leave => transfer to the right => confirm

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Leave Module 4:


Question: How do I apply leave for all staff?

Answer: Please follow the steps below.

1. Go to EPE Leave module

2. click Applications button

3. click global Application Button

4. Leave Type : Select Annual or any leave type you are going to apply for your staff

5. set the Date, enter the reason and remarks

6. click Next

7. Select the employee(s) to the Right => Confirm.

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